1. Agreement and Scope
By applying to become a delivery partner, accepting these terms, or using Sabu Driver, you agree to these Driver Terms & Conditions, the Sabu Driver Privacy Policy, and any assignment-specific requirements shown in the app.
Sabu Driver supports delivery-partner onboarding, availability, assignment offers, pickup and drop workflows, trip tracking, proof of delivery, earnings, and support for grocery, food, and other permitted local-commerce orders.
2. Eligibility and Verification
You must be at least 18 years old, legally able to work as a delivery partner, provide accurate and current information, possess a valid government-issued photo identity document, and hold all licences, registration, insurance, permits, and safety equipment required for the vehicle and services you perform.
Approval is not guaranteed. We may verify identity, contact details, vehicle information, eligibility, and documents, and may request updates where reasonably necessary. False, altered, borrowed, or misleading information may result in rejection or immediate termination.
3. Delivery-Partner Relationship
Your legal relationship and compensation arrangement are determined by your applicable written partner agreement and law. Nothing in these app terms alone creates employment, agency, franchise, or authority to bind Sabu, a customer, or a merchant. You may not make promises or representations on their behalf.
You are responsible for your vehicle, phone, mobile data, licences, insurance, taxes, operating costs, and compliance obligations unless a separate written agreement expressly states otherwise.
4. Account and Device Security
Your account is personal and may be tied to a verified identity and device. Keep OTPs, passwords, unlock methods, and devices secure. Do not share, rent, sell, transfer, or permit another person to use your account or perform an assignment under your identity.
Notify [email protected] promptly if a device is lost or you suspect unauthorised access. You are responsible for information and actions submitted through your account until you notify us, subject to applicable law.
5. Availability and Assignments
Mark yourself available only when ready and legally able to perform deliveries. Assignment offers may depend on location, capacity, merchant readiness, service area, vehicle type, performance, or operational needs. Unless an applicable agreement says otherwise, you may accept or reject an offer before acceptance.
After accepting, proceed promptly, follow the app workflow, and provide accurate status updates. Do not mark a pickup, delivery, attempted delivery, return, payment, or handover that did not occur. Contact support when instructions are unsafe, unlawful, impossible, or materially inconsistent with the order.
6. Pickup, Transport, and Handover Standards
- Verify the assignment and package count at pickup without opening sealed goods.
- Handle items carefully and keep orders sealed, upright, secure, and protected from contamination or damage.
- Use suitable insulated equipment and follow food-safety instructions for chilled, frozen, or hot items.
- Follow reasonable merchant, customer, building, parking, and contactless-delivery instructions that are lawful and safe.
- Deliver only to the authorised recipient or location and use any required OTP, barcode, signature, photograph, or app confirmation.
- Use the authorised attempted-delivery, reattempt, cancellation, or return flow when delivery cannot be completed.
- Never tamper with, consume, substitute, retain, or misappropriate an order.
7. Safety and Lawful Conduct
Obey traffic, parking, helmet, seat-belt, food-safety, and other applicable laws. Do not interact with the app while driving; stop safely before viewing or entering information. Never perform deliveries while impaired, dangerously fatigued, medically unfit to drive, or using an unsafe or unlawful vehicle.
Treat customers, merchants, staff, other partners, and the public respectfully. Harassment, threats, discrimination, violence, theft, fraud, unsafe conduct, illegal goods, intoxication, or weapons contrary to law are prohibited. In an emergency, contact local emergency services first and then notify Sabu support.
8. Customer Confidentiality
Names, phone numbers, addresses, order details, access instructions, and communications shown for an assignment are confidential and may be used only to complete that assignment. Do not copy, retain, publish, sell, disclose, photograph, or use customer or merchant data for personal contact, solicitation, or any unrelated purpose.
Do not contact a customer after the assignment is closed except through an authorised Sabu support process. A privacy or safety breach may result in immediate access restriction and referral to authorities where appropriate.
9. Location, Camera, Photos, Biometrics, and Notifications
Sabu Driver requests only permissions connected to delivery features. Location supports nearby offers, routing, active-trip records, pickup and handover evidence, safety, and dispute resolution. A user-started foreground service may continue active-trip location collection while the app is not visible or the screen is off, and Android shows an ongoing notification. End the trip or stop the service when delivery tracking is no longer required.
Camera and selected photos support barcode scanning, partner verification, and delivery proof. Biometrics may unlock the app through your device; Sabu does not receive your biometric template. Notifications communicate assignment, delivery, security, payout, and support events. Permission details and data practices are explained in the Driver Privacy Policy.
10. Earnings, Incentives, Collections, and Payouts
Applicable rates, incentives, deductions, adjustments, conditions, and payout timing are shown in the app or your separate partner agreement. Estimates may be adjusted for cancellation, return, reversal, duplicate records, fraud, or correction of an error. Raise a payout question promptly through support.
Cash or other value collected for an authorised cash-on-delivery order belongs to the relevant merchant or Sabu as stated in the workflow. Collect only the exact authorised amount, issue or record confirmation where required, keep collections secure, and remit them through the approved method. Never negotiate order prices, request tips, add charges, divert payment, or use an unauthorised payment channel.
You are responsible for your own taxes and filings except where law requires withholding or reporting by Sabu.
11. Proof, Records, and Audit
You must submit truthful delivery statuses, trip events, barcodes, OTPs, signatures, photographs, and other proof. We may review these records to support customers, reconcile payments, measure service quality, investigate incidents, and prevent fraud. Fabricating, reusing, manipulating, or submitting unrelated proof is prohibited.
12. Prohibited Use of the App
You must not reverse engineer, interfere with, scrape, overload, bypass security, falsify GPS, use automation to obtain assignments unfairly, introduce malware, exploit promotions, access another account, or use Sabu Driver for unlawful activity. Do not copy Sabu software, branding, operational information, or customer data except as expressly permitted.
13. Partner Content and App Licence
You retain rights you have in profile and delivery content you submit. You grant Sabu a limited licence to host, process, reproduce, and share that content as necessary to verify you, operate deliveries, evidence fulfilment, provide support, comply with law, and protect the platform.
We grant approved partners a limited, revocable, non-exclusive, non-transferable right to use Sabu Driver only for authorised delivery services. Sabu and its licensors retain all rights in the app, systems, designs, and branding.
14. Suspension, Offboarding, and Termination
You may stop accepting new work and request account deletion, subject to completing or properly returning active assignments and settling outstanding collections. Any notice period in a separate signed agreement continues to apply.
We may restrict offers, suspend, investigate, or terminate access for safety risk, fraud, theft, account sharing, false documents, repeated service failure, customer-data misuse, unlawful conduct, material breach, or legal requirement. Where appropriate, we may provide notice and an opportunity to contact support; immediate action may be taken to protect people, property, data, or the platform.
15. Disclaimers and Limitation of Liability
To the extent permitted by law, Sabu Driver is provided on an “as available” basis. We do not guarantee uninterrupted access, a minimum number of assignments, a particular earning level, or that route or time estimates will always be accurate.
Nothing in these terms excludes liability that cannot lawfully be excluded. Otherwise, SIMINO LABTEST PRIVATE LIMITED will not be liable for indirect, incidental, special, punitive, or consequential loss arising from app unavailability, third-party conduct, traffic, weather, vehicle operation, or partner misuse. Any aggregate contractual liability will be limited to amounts paid or payable to you for the assignment directly giving rise to the claim, unless applicable law requires otherwise.
16. Indemnity
To the extent permitted by law, you agree to indemnify SIMINO LABTEST PRIVATE LIMITED against third-party claims, losses, penalties, and reasonable costs caused by your unlawful conduct, unsafe vehicle operation, misuse of customer data, theft, fraud, material breach of these terms, or infringement of another person's rights.
17. Changes, Availability, and Communications
We may update the app, workflows, service areas, eligibility criteria, and these terms. Material changes will be communicated through the app, this page, or registered contact details. Continued use after an effective update constitutes acceptance where permitted by law; if you do not agree, stop accepting work and contact support about offboarding.
You agree to receive operational communications such as OTPs, assignment alerts, delivery updates, safety messages, payout notices, support replies, and policy notices.
18. Governing Law and Disputes
These terms are governed by the laws of India. Subject to mandatory applicable law and any separate written dispute process, courts of competent jurisdiction in Bhubaneswar, Odisha, India will have jurisdiction. Before filing a claim, contact support so the parties can attempt a good-faith resolution.
19. General Terms
If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. You may not assign your account or rights without written consent. These app terms, the Driver Privacy Policy, assignment terms, and any separate signed partner agreement form the applicable agreement; a specifically negotiated written term prevails over a conflicting general app term.
20. Contact and Grievances
SIMINO LABTEST PRIVATE LIMITED
Sabu Driver Partner Support
House No-3, Kokila Garden Phase 1, Pokhariput, Bhubaneswar, Odisha, India
Email: [email protected]
Phone: +91 8895383198