1. Introduction
Sabu Live is a local commerce marketplace that helps customers discover neighbourhood stores, connect with local sellers, use live shopping, and choose pickup or delivery.
In this policy, “Sabu”, “Sabu Live”, “Company”, “we”, “us”, or “our” refers to SIMINO LABTEST PRIVATE LIMITED. “You” or “user” refers to anyone using the Sabu platform.
Important links: Homepage and Terms of Service.
2. Information We Collect
Account information: name, mobile number, email address, login details, profile information, role, and communication preferences.
Order information: items requested or ordered, seller details, pickup or delivery preferences, addresses, order notes, invoices, receipts, and support history.
Device and usage data: device type, browser, operating system, IP address, app version, crash logs, session activity, and general usage analytics.
Location data: approximate or precise location, when permitted by you, to show nearby sellers, improve address accuracy, and support pickup or delivery.
Camera, photos, and media: files you choose to upload, such as shopping lists, product photos, order references, delivery proof, support screenshots, or seller images.
3. How We Use Information
- Create and manage user accounts.
- Authenticate users through OTP, Google Sign-In, and security checks.
- Show nearby sellers, shops, services, and local marketplace options.
- Process orders, pickup, delivery, returns, refunds, and support requests.
- Connect buyers, sellers, and delivery or pickup partners.
- Improve platform safety, reliability, fraud prevention, and user experience.
- Send service notifications, updates, and support messages.
- Comply with legal, tax, regulatory, and business obligations.
4. Location Data
Sabu may request location access to show nearby sellers, confirm delivery addresses, support pickup and delivery workflows, and provide better local marketplace results.
Location is collected only after permission is granted. You can disable location permission from your device settings. Location may be shared with sellers or delivery partners only when required to fulfil an order.
5. Camera, Photos & Media
Sabu may request camera, photo, or media access to let users, sellers, or delivery partners upload images or documents related to marketplace activity.
We access only files or images selected by the user. We do not scan your full photo library or unrelated files.
6. SMS / OTP
Sabu may use OTP-based verification during signup, login, or important account actions.
If SMS permission is requested, it is used only to detect or autofill OTP messages for login or verification convenience. We do not read personal SMS messages.
7. Google Sign-In
If you choose to sign in using Google, we may receive your name, email address, profile picture, and Google account identifier. We do not receive your Google password.
This information is used to create or access your Sabu account, authenticate you, prevent fraud, and provide platform services. You can manage or revoke Google account access from your Google Account settings.
9. Payments
Payments may be processed through third-party payment gateways. Sabu may receive payment status, transaction reference, refund status, and related order information.
We do not store full card numbers, banking passwords, UPI PINs, or other sensitive payment credentials on our own systems.
10. Data Retention
We retain personal information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Users may request deletion of their personal information, subject to legal, tax, security, fraud-prevention, and operational retention requirements.
11. Your Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may request access, correction, deletion, withdrawal of consent, or grievance redressal.
To exercise these rights, contact us at [email protected].
12. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encryption in transit, access controls, secure hosting, monitoring, and audit practices.
No internet-based service can guarantee complete security. Users should also protect their account credentials and devices.
13. Children
Sabu is intended for adults aged 18 and above. If we learn that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete or restrict such information.
14. Advertising and Analytics
Sabu may use analytics tools to understand app and website performance, improve services, and measure marketing effectiveness. We do not sell personal information.
15. Communication Choices
You may receive service-related communications such as OTP messages, order confirmations, delivery updates, seller messages, support replies, policy updates, and security alerts.
You may opt out of promotional messages where available, but service-related messages may still be sent when necessary.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised Last Updated date.
17. Contact Us
Sabu Live
SIMINO LABTEST PRIVATE LIMITED
House No-3, Kokila Garden Phase 1, Pokhariput, Bhubaneswar, Odisha, India
Email: [email protected]
Phone: +91 8895383198
18. Grievance Redressal
For privacy complaints, access requests, correction requests, deletion requests, or other data-related queries, contact the Grievance Officer at SIMINO LABTEST PRIVATE LIMITED.
Email: [email protected]
Phone: +91 8895383198
This Privacy Policy is governed by the laws of India. Disputes will be subject to the jurisdiction of competent courts in Bhubaneswar, Odisha, India.