How can we help?
Sabu Live helps customers discover nearby stores, connect with local sellers, shop through live video, and choose pickup or delivery where available.
For the fastest support, include your registered phone number, order or cart details, store name, screenshots if relevant, and a short description of what happened.
Customer Support
Contact us if you need help finding a store, joining a live shopping session, checking cart details, confirming pickup or delivery, or reporting an issue with an order.
- Order status or seller confirmation
- Pickup and delivery coordination
- Product, price, or availability questions
- Cart, checkout, or app navigation issues
Seller Support
If you are a local shop or seller using Sabu, we can help with onboarding, store profile updates, live selling, customer calls, product sharing, and order coordination.
- Seller account setup and business profile changes
- Going online for customer discovery
- Live shopping and video call support
- Managing carts created during a live session
To become a Sabu partner, visit Partner with Sabu or email [email protected].
Orders, Pickup, and Delivery
Sabu connects customers and local sellers. Product availability, pricing, pickup readiness, delivery timing, and fulfilment details may depend on the seller and your location.
If you are asking about an order, share the store name, items ordered, phone number used on Sabu, and the issue you want us to check.
Live Shopping Help
Live shopping lets you see products and talk to sellers before buying. If a call does not connect, check your internet connection, allow camera and microphone permissions, and try again from a stable network.
For call-related support, send the approximate call time, seller name, your registered phone number, and any error message shown in the app.
Payments, Cancellations, and Refunds
Payment, cancellation, and refund handling may vary by seller, item category, payment method, and fulfilment stage. Where a refund is applicable, it may be processed through the original payment method or another permitted method.
If a payment failed or was deducted without order confirmation, contact us with the registered phone number, transaction date, amount, and payment reference if available.
Account and Login Help
Sabu uses phone-based account access. If you are unable to receive OTP, check your mobile network, confirm the country code and phone number, and try again after a short wait.
For profile updates, account correction, or access issues, email us from an address you can access and include the phone number connected to your Sabu account.
Technical Support
If the app is not loading, update to the latest version, restart the app, check your connection, and make sure required permissions are enabled for camera, microphone, notifications, and location where needed.
When reporting a technical issue, include your device model, Android or iOS version, app version if visible, screenshots, and the steps that caused the issue.
Response Times
We aim to review support requests as quickly as possible during business hours. Issues involving active orders, live shopping calls, payment deductions, or seller account access are prioritized.
Some resolutions may require confirmation from the seller, payment provider, delivery partner, or technical team.
Contact Sabu Support
Sabu Live
SIMINO LABTEST PRIVATE LIMITED
House No-3, Kokila Garden Phase 1, Pokhariput, Bhubaneswar, Odisha, India
Email: [email protected]
Phone: +91 8895383198
For privacy-related requests, please see our Privacy Policy. For service rules, see our Terms of Service.